Frequent Asked Questions
This is a guide to our most frequently asked questions about our store. It includes information about setting up an account, processing time and shipping, return policy, and more.
WHAT MAKES DEVI'S NATURALS DIFFERENT FROM OTHER SKINCARE BRANDS?
At the core of DeVi's Naturals is a narrative of affection, legacy, and the remedial power of nature. Rooted in the bond between a mother and daughter, our products are meticulously crafted, blending experiential knowledge with contemporary science. We are committed to formulating natural, potent skincare solutions that are gentle on your skin and the environment, setting us apart from other skincare brands.
ARE ALL DEVI'S NATURALS PRODUCTS SUITABLE FOR SENSITIVE SKIN?
Absolutely! Each product in our collection is formulated with the utmost care to ensure it's gentle yet effective for sensitive skin. We meticulously select our ingredients for their soothing and healing properties, ensuring they cater to the needs of even the most delicate skin types.
CAN I USE DEVI'S NATURALS IF I HAVE SPECIFIC SKIN CONCERNS LIKE ACNE OR HYPERPIGMENTATION?
Yes! Our products are designed to address various skin concerns, including acne and hyperpigmentation. While they're crafted to be gentle, we recommend patch-testing any new product and consulting with a dermatologist if you have specific concerns.
HOW DOES DEVI'S NATURALS CONTRIBUTE TO SUSTAINABILITY?
Sustainability is not just a part of our brand, it's woven into the fabric of our ethos. From sourcing ingredients responsibly to using eco-friendly packaging, we're committed to minimizing our environmental impact. We continuously seek innovative ways to further our sustainability efforts and welcome our community's input.
HOW CAN I FIND THE RIGHT DEVI'S NATURALS PRODUCTS FOR MY SKINCARE ROUTINE?
Discovering the ideal skincare routine with us is as straightforward as exploring a garden of options. We recommend starting with our skin type guide on our website, which will assist you in identifying products tailored to your specific needs. If you have further queries, our customer care team is always available to provide guidance.
SHIPPING/ORDER STATUS
WHERE CAN I GET DEVI’S NATURALS IN THE UNITED STATES?
You can visit us on our website at www.devisnaturals.com to place an order.
CAN WE GET DEVI'S NATURALS INTERNATIONALLY?
Of course! We can ship internationally to most countries. Please visit our shipping policy page for more information
WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
Rest assured, we will get the product back in stock as soon as possible. You may purchase the out-of-stock item, which will place you first in line for the item of choice once it is restocked. You may also send us an email requesting an update once the item is back in stock by using our contact form located here.
HOW DO I QUALIFY FOR FREE SHIPPING?
Free shipping on domestic U.S. orders $60 & Up (pre-tax)
HOW CAN I FIND THE STATUS OF MY ORDER?
Visit our website and click the Track My Order link at the bottom of the page ( Footer) to get an update on your order. You will also be notified via email with a tracking ID and link to track your order. You can also download the shop app to track your order.
MY ORDER IS MISSING AN ITEM.
We understand this can be frustrating. We may not have had the item(s) in stock when your package was shipped. Please review your email for details on the item(s) that must be included. If the item(s) were a preorder, you will be notified when the item(s) are shipped. If not, please notify us via email at questions@devisnaturals.com within three days of receiving your package. In the email, please list your order number in the “subject” heading and mention which item(s) are missing from your order. Our customer service representatives will review your email and respond within 2-4 business days.
WHY IS MY ORDER TAKING SO LONG?
Due to the current pandemic, there may be a delay in processing and shipping a product due to limited staff. Standard processing time is 10 to 20 business days. Shipping can take between 4-6 weeks before you receive your order. Please message us if you have not received your order after 30 business days (excluding weekends and holidays).
RETURNS & EXCHANGES
WHAT IS DEVI'S NATURALS RETURN POLICY
While we believe in the efficacy of our products, we understand that skincare is a personal journey. If you’re unsatisfied with your purchase, please refer to our return policy on the 'Customer Care' page for detailed instructions.
HOW DO I MAKE A RETURN?
If you are unsatisfied with the product, we offer a 30-day money-back guarantee that is hassle-free! The 30 days start on the day your item is delivered to you. For hygienic and sanitary reasons, we do not accept returns. You can keep the product or share it with a loved one. Please understand that our products are made out of natural ingredients; during the summer or winter months, products may separate or change in consistency. Please follow the instructions on storage listed on your product(s) to ensure longevity. If there’s an issue with your order, please send us an email at questions@devisnaturals.com
RETURNING DEFECTIVE/WRONG ITEMS
If you receive a defective or wrong item, please email us within three days of receiving the package. In the email, please list your order number in the “subject” heading along with your message. Our customer service representatives will review your email and respond within 2-4 business days.
SALES TAX
WHERE IS SALES TAX CHARGED?
We only charge sales tax for U.S.A. orders. We are not responsible for any duties or taxes declared by customs on all international orders.
MY ACCOUNT
WHAT INFORMATION DO I NEED TO REGISTER FOR AN ACCOUNT?
You must use your full name and email address to register.
HOW DO I CHANGE MY LOGIN E-MAIL ADDRESS OR PASSWORD?
Sign into your account. Click on profile/account settings. Change your email or password there.
LOGIN
I FORGOT MY PASSWORD. HOW DO I LOG IN?
Click on the login button on the home page. Click on the “Forgot your password?” link. You will be prompted to enter your email address, and a password reset button will be sent to that email.
PRODUCT RELATED
WHERE CAN I GET FREE SAMPLES OF DEVI'S NATURALS?
If you sign up as a VIP member for free, you’ll opt in for free giveaways throughout the year. Sign up by clicking here. You can also earn free items by points using our reward system when ordering. Click the "earn rewards" tab on the home page's right side to learn more. You can also visit here for more info!
ARE DEVI'S NATURALS PRODUCT VEGAN AND CRUELTY-FREE?
We are proud to say that our products are vegan and cruelty-free. Respecting all forms of life and caring for our planet is at the core of everything we do. We never test on animals and ensure our ingredients are ethically sourced.
DOES DEVI'S NATURALS PRODUCTS CONTAIN PARABENS OR PHTHALATES?
No, at DeVi’s Naturals, our products are paraben-free and phthalate-free.
OTHER
WHAT FORMS OF PAYMENT DOES DEVIS NATURALS ACCEPT?
We accept all major credit cards, including Apple Pay, Google Pay, Shop Pay, Facebook Pay, Samsung Pay, and PayPal.